FAQ

ZIN-member: click on ZIN-members and enter your ZIN username and ZIN password. Use the exact same credentials which you're using to log in at zumba.com

What are the shipping costs?
The rates which apply outside The Netherlands are:

• Scotland € 16.95
• Denmark € 13.95
• Norway € 16.95
• Sweden € 16.95
• Finland € 20.96
• Poland € 19.96
• Slovenia € 19.24
• Slovakia € 16.95
• Russia € 26.12

This is a fixed amount, regardless of the number of items per order.

How can I pay?

• Credit Card. We accept Master Card, American Express and Visa.
• Wire transfer. Please provide your order number while transfering the total order amount to:

International Bank Account Number (IBAN): NL78RABO0121836762
Bank Identifier Code (BIC): RABONL2UXXX

What are the delivery times?
Delivery times depend on your shipping country. You can expect your order in 3-7 business days after receipt of payment.

What is the shipping method?
Within The Netherlands your order will be delivered by TNT Post. Outside the Netherlands your order will be delivered by a company which TNT Post works with in your country. Please note that you always have to sign for the delivery.

What countries do you ship to?
We can ship your order to the following countries: The Netherlands, Germany, Scotland, Denmark, Norway, Sweden, Finland, Switzerland, Austria, Poland, Slovenia, Slovakia, Russia.

Where can I change my shipping address?
You can change your shipping address by clicking on 'My Account' button after you log in. It is also possible to adjust the shipping address during the ordering process.

How can I exchange/return (a part of) my order?
You can exchange/return (a part of) your order within 14 days. Please use the return form.

How do I get my money back if I return article(s)?
You will receive your refund within 30 days after we've received your return.

I can't find an article I would like to order?
When a particular item, a color and/or size is not available on our webshop, it means that it is (temporarily) out of stock.

How can I order Toning Sticks?
You can only order Toning Sticks if you are a ZIN-member and in possession of a Zumba Toning certificate.

If you're from Denmark, please use the following order forms:

1 lb. Toning Sticks order form

2,5 lb. Toning Sticks order form

If you're from Sweden or Finland please use the following order forms:

1 lb. Toning Sticks order form

2,5 lb. Toning Sticks order form

CAN I GET A ZUMBAWEAR® PRODUCT CATALOG?
Currently, there is no catalog for Zumbawear merchandise. To see all the latest styles offered, simply visit our Shop page.

CAN I ADD MORE PRODUCTS TO AN ORDER THAT HAS ALREADY BEEN SUBMITTED?
No. Zumba Fitness is a web-based company; therefore, in order to maintain an accurate inventory, we cannot manually add, replace, or remove any item once an order has been submitted for any reason.You will need to place an additional order if you wish to purchase additional items.